MadMan, since you seem to have a lot of answers I have a question for you. I just found out that some of my mail isn't getting to me I was missing an insurance and cable bill and called each company and they both assured they mailed them to me also a friend of mine sent me a card which I also did not get ; I am waiting for my bio letter and i'm scared that I won't get it or haven't gotten it if it was already sent... where would I call to ask if the letter has been sent I really do not wanna miss my appointment because of mail problems!! Thank you!