[quote=Abby;552250]I'm not sure if I'm posting on the rigt thread and if so someone please direct me to where I need to post.
I mailed my daca renewal packet on October 27,2014 and on the 31st of October I got and email and text saying my file was received and they sent me the letter saying I had paid and it was received. In November I got my biometrics appointment letter. On December 4, 2014 I went to do my biometrics and the on January 5th I got an email that my name had been updated on my file (not sure what that meant since it was still the same). And that's the last I've heard I've been constantly checking my case online and nothing has changed. My expiration date for my work permit is February 27,2015 and I and stressing out. Does anyone know if I should try and contact someone from uscis for help and if so how do I go about doing that I've tried to call but it's an automated message which tells me exactly what my case says online that it was last updated on January 5th of 2015.

You can call and ask for a level 2 rep. They can give you more detail. And also submit a form to uscis ombudsman I belive it is. I did both