Alright guys. So we all know that the Nebraska location is taking forever with our cases.

But today, I called the USCIS number and explained to them that I've been trying to reach a Level 2 rep for a while now (3 days, to be exact), because they often close their offices early in order to catch up on the volume of the calls they have to make. The representative was very understanding, asked me basic questions about the case (to add notes for the next rep and to make sure that she couldn't help me herself) and quickly transferred me over to the automated system that places you in the queue.

I received a call back about 2 hours later from a VERY nice representative, who only asked me to verify my DOB, address, and receipt number. She already had the information from the representative I spoke to.

I told her that I wanted to start the process for an interim EAD, because my current DACA period and EAD expire on 3/31/2015. I also asked her to check for my fingerprints to make sure that everything went through, along with my background check.

She told me that all she could see was that my fingerprints WERE collected in January and if they needed me to do them again, I should've heard about it by now. However, she also noticed that my background check hadn't even been initiated. There's a field in their system that tells them whether a background check is pending or completed, and it was just blank - which was odd to her. According to the rep, these usually take 30 days to process through the FBI.

She proceeded to put me on hold for about 5 minutes, and came back to me with a WKD number for an inquiry she sent to the Nebraska SC, since the interim EADs are also issued by your assigned processing office. She told me that she went ahead with the inquiry because she was almost 100% sure that I would not be approved in time and was "hoping for the best" for me.

My main point is this: regular reps will just repeat the information that is already on the website (on of them even read it to me verbatim), but they don't really have any specific information about our cases. I had to argue with one of the regular reps because she told me that an interim EAD wouldn't even be CONSIDERED, until my DACA application is approved, which the level 2 representative said was not correct.

I'll keep you all updated on what happens with that inquiry.