Originally Posted by gz90926

My app package was received on November 20 (transferred to Nebraska) went to finger prints on Dec 15, 2014 (California). My working permit expires on March 21, 2015 ( this Saturday >.<) I called customer service last Monday and they told me to wait.... after reading people's responses in the forum i learned that you can call customer service and ask to speak with a level 2 representative.
So today I called customer service again and the person told me the same thing (you just need to wait) I told him that i would like to speak to a level 2 representative and told me that the level 2 rep would tell me the same thing (just need to wait) I told him that i still wanted to speak to a level 2 rep. he finally transferred my call. I left my phone number and name and they returned my called after an hour and 20. The level 2 rep was really nice and helpful. She told me that it was really weird that i still have not gotten it ( i told her that i heard (read in this forum hehe) that many people who submitted their app at the beginning of the year already got theirs) She submitted an inquiry for both DACA/Work authorization. I also told her that i was worried since my working permit expires in 5 days and that my employer already asked me for a renewal. She told me that I could show my employer the I-797C stating that USCIS received my app and say that it is still pending. that would be enough until i get a response. oh i will get an inquiry response within 2 weeks from today ^_^ hopefully it gets approved soon!!!!