Like I said in one my previous posts, things are not going as smooth as USCIS hoped. People seem to underestimate how difficult is to transition from one paper based system to an electronic service. I know this whole fiasco is affecting lives at the moment but there is little they can do when the system feeding the case workers our cases doesn't work. There is going to be heads on the chopping block and that's going to be that... sadly.

Dug out this little article explaining what ombudsman has release so far, and trust me, this is the tip of the iceberg.

https://fcw.com/articles/2016/07/01/...al-report.aspx