Got a call from a tier two rep today. Two days after they were actually supposed to call me. I guess thats fine.

He took all my info then put me on a series of holds where he confirmed my address and date of birth.

Then he asked me what he wanted me to do since he cant really do anything.

I'm so disillusioned with this whole process now. As i'm sure many of you are as well.

He didn't even really try to help.