Hey everyone, so I finally have time to take care of this whole renewal business. Basically, I sent in my app in June and I haven't heard anything after the app receipt and no bio appointment yet. So now I am going to send an inquiry since it looks like me not getting an appointment is unusual/worrisome. I have read a few posts but I'm wondering what's the best way to make a service request? Should I create an account first and then do the request or should I make the request without it? I'm looking for the most effective way to do this, I've read a lot of people not getting quick enough responses or unsatisfactory responses and at this point I think I can't wait too long before my case goes critical. Any suggestions?