Originally Posted by cheng129

I used the "Contact Us" after logging into the online account.They typically reply faster although their replies have been pretty useless (nothing about biometrics appointment at all) aside from the latest one (crossing my fingers).I edited some of WhatAPro posted before.

"Hello,

It has been 80 days now since I received the initial receipt notices, and I still do not have my biometrics appointment scheduled yet.

Please process my case outside ELIS and schedule a biometrics appointment for me manually. USCIS' internal ELIS issues have delayed my application to the point that I have not been scheduled for biometrics after 2.5 months. My EAD expires on 10/09/2016, and I am getting concerned that it will not renew on time even though I submitted the renewal within the recommended time frame. Everyone knows this is an internal USCIS issue and not the applicants. Please process my case through CLAIMS 3, SNAP/NASS(manual), ELIS is not working for me.

Thank you - I will really appreciate it if my biometrics appointment can be scheduled as soon as possible."