I received a similar email response from USCIS today from a e-request I filed and had the exact same reaction. Then I called USCIS. I'm not sure how u guys got to T2 because the T1s I've spoken to were just so snappy and matter of fact that I just want to hang up. I was told yesterday that they were working on cases from April, but when I called today, they retrograded to be working on cases from March. I call total BS.