I emailed my HR yesterday and they were so happy I was approved. I swear I must be the only case with an EAD they've ever seen, I am so thankful they were very understanding. Regardless it breaks my heart to still see people getting their lives flipped upside down again and again.
I don't save lives or research for rare diseases, but I am thankful they find me "useful" enough to keep me around.
I still keep getting responses from Help Desk to my earlier emails, they keep on making SR's. Which shows how dysfunctional the system really is at this point in time. What is really weird is the same officer from NSC responded to another of my emails, reiterating my approval, but why take the time to respond if my issue was already looked at by him the previous day.
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2012 Case: Approved. 9/11
2014 Renewal: Approved. 9/02
2016 Renewal: Approved. 9/01
'I do not believe in the collective wisdom of individual ignorance.'
-Thomas Carlyle