So I wanted to share this with everyone. I got this email from a friend of mine:

Date: Tuesday, September 6, 2016
Subject: [Dreamact] ILRC Email Advisory: Delayed DACA Renewals and Biometrics Appointments
To: dreamact <[email protected]>



USCIS has announced that some requests for renewal of Deferred Action for Childhood Considerations (DACA) filed between February 14, 2016 and May 16, 2016 are delayed because of technical difficulties and may be outside of processing time. These delays may lead to both timely (filed 120 days or more before expiration) and untimely filed requests (filed 120 days or less before expiration) to not be adjudicated before the expiration of the previous grant of deferred action and employment authorization. These delays are also contributing to the delay of Application Support Center (ASC) biometrics notices and appointments for these cases.


USCIS’s announcement may be found here: https://www.uscis.gov/humanitarian/c...-arrivals-daca



This email provides steps that practitioners can take to elevate these cases directly to USCIS.



1. USCIS’S WEBSITE

Practitioners may use the following link to contact USCIS’s online customer service division to elevate these types of cases and request resolution (including expedited review):

https://my.uscis.gov/account/needhelp



NOTE: Please note that there are technical issues with USCIS’s online e-request tool for requests outside of processing times and that portal (https://egov.uscis.gov/casestatus/landing.do) often does not allow DACA recipients who are outside processing time to elevate their cases.



2. 1-800 CUSTOMER SERVICE NUMBER

Practitioners may also contact the National Customer Service Center via phone at 1(800) 375-5283. The instructions for the correct prompt to reach the relevant customer service agents for this issue are as follows:



§ Push 1 for English or 2 for Spanish;

§ Then 2 for latest information on pending case;

§ Then 1 if you have your receipt number;

§ Then after getting the status of your case you can choose 3 to talk to a Customer Service Representative.



3. Removed per ILRC's request.




Thank you.


The Immigrant Legal Resource Center​


I decided to contact Bertha this morning. She replied a couple of minutes ago and this was her response:
Please submit an inquiry via the Customer Contact Center at https://my.uscis.gov/account/needhelp (unauthenticated) or log into your online account for specific case inquiries at https://my.uscis.gov/account/inbox (authenticated). The CCC should be able to assist with the escalation process.

Regards,

Bertha

Like many of us, I have submitted an inquiry and it didn't work. I just wanted to share in case you come across that email my friend shared with me. Sadly, Bertha can't do much