Thread: Ssn dhs
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#7
04-18-2013, 05:40 PM
Junior Member
Joined in Feb 2013
6 posts
hancock
So after almost 8 weeks and complaint against this office at ssa.gov, The manager herself called me apologizing for their conduct and that she will handle it personally. That was last week. I called them a couple of days ago and they tell me " The manager won't be in for a week and your name doesn't show in our system and you need to reapply." I wasn't going to deal with the same office. I went to a different one to start the whole process again and the gentleman who was helping me tells me that a card has been mailed( so the manager got on top of it after hearing about my complaint from the higher ups) to me two days ago and prints my social security number on the spot. I asked him why it took this long. He told me that its not only the DHS that sleeps on applications but also the SSA office once DHS approves it. So here is an advice for anyone who's been waiting for over 2 weeks. Call them or go in person if they refuse to tell you anything go to ssa.gov and write a complaint. If they keep telling you they're waiting for DHS's approval then tell them to call DHS and ask about your application, they have the authority to do that. Trust me the workers that were bitc*y treated me like a god after the complaint. Good luck and god bless.
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