Quote:
Originally Posted by JohannBernoulli1667
I am having the same problem. Because I can't sleep because of this, I actually started trying to rationalize the cause as to why some people are experiencing delays on biometrics. I think it depends on the general population of DACA recipients on the area you live in. The reason I say this is because we are not the only ones, If you look at tracking numbers before yours you can tell that there are definately people on the same boat as us. From the ones I looked at, seems like almost half. I could be wrong on the reason, maybe just bad luck.
I got an answer from https://egov.uscis.gov/cris/contactus today saying the following:
State: Resolved
Category: Software
Configuration item:
Opened by: Ron
Assignment group: ELIS Service Desk
Description:
User needs help with Online Access Code Reset
Additional comments: Call Customer Service at the same number... 1-800-375-5283 which basically does nothing.
I will call them tomorrow to see if with this recommendation from their IT desk documented they can actually give me code or reset it or whatever they need to do. I will keep you posted.  . I would not waste time and call tomorrow and demand a passcode reset on your code. Maybe one of us is lucky. |
I got the same notice as you, just call the number. This time say they emailed you saying to call. I thought the same thing so I waited a couple days and just decided to call. Turns out you just call, wait on hold and they reset it for you over the phone. I thought they were just going to make me file another request. I'm in the same boat as you! I've been waiting for a bio appt since April. Mine expires in Sept.
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Renewal Approved: 9/05/2014