Originally Posted by whoami

Okay, so today I decided to end this wait once and for all and literally spent the whole day calling USCIS. If you need the access code, the bottom line is, ask them to transfer you to ELIS Service Desk. When you get there, let them know that you'd like to have a new access code and give them all the information they ask you for. However; you probably won't speak to a representative at ELIS Service Desk at once. They will either transfer you to other department, hang up on you, tell you that they call you back and make you wait 5 hours, or make you speak to the most useless representative. But keep trying until you get to the ELIS Service Desk. Good Luck guys!