Heres my update:
filed e-request earlier this month
Response to the e request on 07/15:

According to U.S. Citizenship and Immigration Services (USCIS) records, this petition/application was approved and it has been sent to production. Your case will be processed in order based on the approval date. If you do not receive the document within 30 days please contact us again.

I was traveling and came home hoping to find my EAD but nothing.
Today I called USCIS and they could not see the approval. Gave me the same script as the others have shared.

I am hoping it will come in the mail soon. I have an info pass appt end of the week.