Just spoke to a level 2 officer. I'm part of the 8/17/16 expiration (I think we must be the largest block since we applied on the first day). He was pretty empathetic and said that since I already submitted a service request online, there was not much to do since the system would not let him submit another request. He told me not to worry since there was still time, and that my service request had a target response date of Monday, August 1. Most importantly, the person handling the service request will be the same person who is handling my case (I didn't know this), so hopefully I will get some sort of REAL update. Scheduling an Infopass out here in LA is a total joke; the calendar is so full it's not even available.