It's a proper cluster cluck indeed.
It's been "Lochte" tales from USCIS. Every phone/email/infopass yields a different answer. I am not sure if they even make an attempt to look at the system for information or just use one of the scripts to get us off their back or if the systems themselves are messed up.

They finally owned up to having a bit of an issue with apps received between Feb-May 14, but not sure what the problem is, who is impacted by it, and why no effort is being made to resolve that ASAP. It is amazing that they are just saying sorry, but nothing they can do when they know that jobs are on the line and they already had guidelines abt extensions in case of their processing delays.