Originally Posted by ValleyGirl

If that was the answer given by your Tier 1 representative (the first people who answer your call) do not take their word as something official. Those people unfortunately have no real knowledge. Ask to speak to a Tier 2 representative and try to get service requests in and someone to look at your case. At least that way, you know there's slight movement.2

By now, you can also submit https://cisomb.dhs.gov/oca/form7001.aspx as it has been more than 105 days. I would recommend you do everything you can, to get someone to review your case. (Get your representative involved, senator, NIL)

I have done everything and haven't gotten positive results, at least not yet, but I am doing all I can. You don't want to just wait, hoping they get their act together.