I got a response to a service request I submitted last week. I really hope someone is actually looking at my case now. Before the response I got was " your case is in line to be reviewed," so this is a different response

Type of service requested:
-- Outside Normal Processing Times


The status of this service request is:

Your case is currently under review by an officer. You should receive a decision, correspondence or notice of other action within 60 days of the date of this letter.

We hope this information is helpful and appreciate your continued patience.