Originally Posted by NotAPro

Went to a second InfoPass today and got a service request out of it.

It was actually refreshing talking to them though, they understood the issue and they leveled with me, that all the power is at the service center. They can see that their is activity, but they are handicap by the process, they mentioned that they are glorified Tier 2 agents. They said the 'extensions' are at the mercy of the Service Center as well, they can't process any benefits at the USCIS Offices. The supervisor is like, you are not the first one, and won't be the last one, but even complaining to their bosses USCIS.gov doesn't change their website to reflect this.

Even at that level they are not versed with ELIS, they view their information from whatever is in CLAIMS 3/4, and its superficial. They see some items, but he said it just shows its in adjudication with the caseworker, but cannot see whats pending. They couldn't even see that my bios were completed, which I can see in my own ELIS dashboard....

I guess it's more waiting and emailing, and stressing... Same ole same ole.