Originally Posted by NotAPro

https://www.uscis.gov/about-us/contact-us

I had sent numerous emails to NSC, without response that is why I emailed HQ. [email protected]

I just gave them the run down of my case, I wasn't confrontational. It was more of like, I know there are issues and no one outside of USCIS knows what's up, but just let me know what is my current status. I told them I had become familiar with the Standard Procedure of the process and that I knew something was wrong.
I just asked for some status, or timeline to my final adjudication.

SCOPS fwd the email to NCS and the rest is history. I don't think they will put much attention unless you are really in a dire situation, in case there are people with explorations of like 30-60 days out trying to get answers ASAP.