Don't be polite.


I asked to transfer to a Tier 2 just now and she wouldn't let me because "she had the same tools to deal with my service request".

I just straightforwardly told her she didn't and I've been waiting over 30 days now to hear back from my service request and I was expired. Told her also the tier 1 from yesterday told me to call today to talk to a Tier 2 because they were "flooded with calls".

She transferred me after taking down my info and giving me the SAME information I already fucking knew. Took me everything not to curse and tell her to just transfer me to the god damn tier 2


Also I forgot to mention estimated wait time for tier 2 right now is 300 minutes = 5 hours which in USCIS time is actually 3x that so I might not actually get a call back today