got the following:
Dear Sir/Madam,

The Ombudsman's Office has reviewed your request for case assistance and contacted U.S. Citizenship and Immigration Services (USCIS) regarding your case.

Please be advised that in certain cases, it may take up to 60 days to receive a response to our inquiry. We will notify you when we receive information from USCIS.

If your circumstances have changed substantially, you may contact us at [email protected] and reference your unique request number