FYI, if anyone has issues being transferred to Tier 2 rep (as I did), I called back and told the Tier 1 rep I was originally getting transferred to a Tier 2 rep earlier but my phone died, so I was calling back. She did not hesitate and transferred me right away. Hope it helps

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Application Received: 06/21/16
Bios: 07/13/16
Approval: TBD
Expires: 11/09/16