Had to make a new account, unable to reset password, no captcha.

Finally approved!

Received: 5/11
Biometrics: 6/2
Expired: 10/2
Approved: 10/13

Received email.


In ELIS:
i-821d: APPROVED
i-765: IN PROCESS

In case status:
i-821d: CASE WAS RECEIVED
i-765: CARD IS BEING PRODUCED

Handled in NEBRASKA
IOE09006765xx

Only made a service request on SEP 13 which resulted in nothing.
No other escalations.