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when I called they said they're working and april 15 applicants. but I can see that we have May's approval already in here.
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You probably spoke with a T1 and they are going by the USCIS processing times on their site. Speak with a T2 they are somewhat more informed with what's going on.
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2nd renewal received: 6/8/2016
Biometrics: 6/28/2016
Expires: 10/24/2016
Approved: 10/10/2016