try contacting your senators, congressman or ombudsman. write them a brief message with your evidence and ask then to help contact USCIS for you. Also, try chatting with someone online with USCIS and keep calling.
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Expiration: 8/31/2018
Renewal Sent: 1/22/2018 Renewal Delivered: 1/23/2018
Renewal Accepted and routed to IOE: 1/25/2018
Bios scheduled: 1/27/2018 Bio appointment date: ?