I had no luck with telephone calls and live chat. I sent an email and got a reply today after 4 working days; I wanted to confirm if my forms are in order but the TDA staff just gave me a generic answer. He mentioned at least 6+ weeks to open an account too. It could be longer; from this forum and others such as google review, saw some have not even got their accounts opened after 6 months. Saw some feedback on system issues showing incorrect account balances too.