Approved, attorney won't give papers

Question: my mom had a case with an attorney that was approved June 27 and her papers arrived at the attorneys office on July 3rd.. We found out it was approved only bc I signed up for email notifications or else they wouldn't have let us know. She calls today to let them know she will pick up the documents today at 1 and they said she cant, that they have to draft a letter that she and the attorney have to sign saying the case is closed....they say next week bc they are really busy but I KNOW it will take them 2+ weeks bc they never return calls and they never follow up on anything. Is this normal? I told her that I don't think it's right. The attorney has been paid in full and what if immigration was to pull her from now until the attorney is free enough to give her her documents? I know they have their protocol on how their office does things, nut waiting so long after its been approved is bs to me. What should she do?

You will probably get a copy for yourself also. Just wait a couple of days. The attorney who fills out your paper work also gets a copy of your approval letters for their records.

"And that's why you never hire a lawyer for DACA."
- guy with no arm from Arrested Development

Lmfao! "There's always money in the banana stand!"

Did i miss something here? This case wasn't DACA related right?

Not DACA at all. Unless OPs mom is within the DACA guidelines. It could happen "MC WORLD"

"my mom had a case with an attorney that was approved June 27"

Immigration lawyers are fucking idiots.. I feel like any criminal defense or high profile legal reject who cants get into anything else becomes an immigration lawyer cause its so easy lol it's just filling paperwork and that's it