How to bypass automated system when calling USCIS?

We’ve tried calling USCIS, but unable to speak to an agent. The new stupid automated system won’t direct us an agent and just ends the call. How has anyone gotten to speak to a real agent? I’ve tried saying representative, update info, case status, and the automated system just won’t transfer the call. After multiple attempts, it says “it looks like I can’t help you, so I will end the call”.

THANK YOU! I'm in the same boat as you and it is just maddening!

I used "18003755283" back in June when trying to speak to a rep about my case being out of processing time range, and back again in sept when trying to set up an infopass appointment for my mom. It will take a long time but that number should work. I think I spent 1 hr to 2 hrs each time.

yes, that's the same number we are using and the automated system won't let you speak with anyone like OP said

Try reaching out to your Congress Representative...they can usually contact USCIS on your behalf

Yeah, that’s the number I’ve been using. So, what do you say to the automated system to get you through to an actual person?

Honestly I just start pressing 0 after it asks me whether I want Spanish or English. 0, then it will ask me for the receipt number or A number and then just wait and wait and finally get to a person. I've noticed that the best time to call is early in the am. They open up at 5 am Cali time. I spent 1 week calling before I got a hold of someone. Stressful as fuck but worth it for my mom.

How do we find out who’s our congress representative ?

Type in your zip code/address here:

https://www.house.gov/representative...representative

After you say/enter your receipt #, it asks what it can help you with. What did you say?